FAQ

You Might Want to Know

 Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. However, if your order total is $59 or more, we offer free shipping within the North American region.

For North American regions, it typically takes 5-10 business days. For other regions, delivery usually takes 7-12 business days.Delivery details will be provided in your confirmation email.

 Absolutely! Our kits are designed for everyone, regardless of your experience level. We also provide detailed tutorial videos that will guide you through the entire crafting process.

Yes, our craft kits are suitable for children aged 6 and up. However, please ensure that any sharp tools, such as scissors and poking needles, are used under adult supervision.

Yes, we do accept custom designs based on real pets. Please contact our customer service for more details and pricing.